Define the coma model

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-Using the 4 variables that define the COMA model, develop one survey question for each variable that could be used as part of an end of course evaluation for a customer service training program attended by Canadian Tire retail employees.

-Imagine that the college has implemented a new policy where more senior students are to coach first year students to be more successful in their studies. One such student has been assigned to you to coach him/her on taking effective lecture notes. Keeping in mind Peterson's key elements for successful coaching described in the chapter, how would you structure your coaching behavior in this case?

 

 

Reference no: EM132872888

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