Reference no: EM132820878

1) Office automation has revolutionized the office environment empowering the office worker to increase their productivity.

i) Define office automation and show its impact on the business

2) Modern banking environments have greatly benefited from developments in Electronic Data Interchange (EDI) and electronic funds transfer. Explain EDI and EFT and show their contribution to better business transactions.

3) Identify the main applications of DIP and state three advantages of using DIP ininformation management.

4) Different organisations have adopted different structures for the IT department. Outline the traditional structure of an IS department and explain the main activities of the key sections.

5) Outline the advantages and disadvantages of centralization and decentralization of the information system

6) Outsourcing can be defined as the process of turning partially or fully an organisation's IT services to external entities. Discuss the merits and demerits of outsourcing the IS function in an organisation.

7) List any FOUR features that would define quality software being developed

8) Explain how the following concepts of performance and workload measurements as used is assessing the performance of systems.

i) Response time

ii) Turnaround time

iii) Throughput

9) What is the role of computer monitors in measuring the performance of a system?

10) In delivering information services, there are three alternative approaches to managing the costs of IT. Identify and briefly discuss the three alternatives.