Reference no: EM133795691
Problem
Understanding processes and their effects on patient, staff, and organizational outcomes is the critical first step in improving care delivery. In this activity, you will analyze an important clinical process Within Your Organization by mapping key workflow steps, making the invisible "visible" so you can identify ways to improve the process for greater efficiency, less errors, and better outcomes. Creating a workflow map is not difficult, though requires documenting what actually happens versus what is supposed to happen. Examples of common and important workflows in primary care (though can focus on other settings): (Get the instant assignment help.) Answering phones, making appointments, scheduling procedures, and making referrals Completing new patient workups, educating patients/family, managing patient panels Checking formularies, prescription refills (chronic meds, acute meds, secure script meds) Receiving, interpreting, acting on, and communicating lab and test results Making referrals for specialty care and community services and consulting with specialists Clinical Management: healthy/preventive care, acute problems, chronic conditions, complex care needs, mental health, chronic pain, palliative/end-of-life care. Instructions on Creating a Workflow Diagram: Define the process that will be represented in the workflow mapping tool. Identify all individuals, departments, and groups (owners) involved in the process. Create a high level map of the process.