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Next, while telemarketing can be a difficult career, companies continue to utilize inbound and outbound telemarketing activities because they are effective and cost efficient. Web-driven service technologies offer ever-expanding modes of communicating with the customer. In this assignment, you will explore these activities. Refer to Chapter 12 as you complete this assignment. Write one paragraph per topic.
Define inbound telemarketing. Give an example.
Define outbound telemarketing. Give an example.
Describe the Web-driven service technology that you believe has the most potential to affect the customer service process. Explain.
Given the project within the table below calculate a.The critical path b.The minimum project duration c. The amount of slack for each activity
Which of Zappos ten core values do you believe that human resource practices can influence the most? The least? Why? For each of the core values identify the HR practices that are related to it. Explain how each of the HR practice(s) you identified i..
What issues does a company need to consider when a competitor initiates a price change? To use the Marketing Concept, a business should do the following 5 things: What are the some questions that a marketing manager must address when analyzing the co..
Take a global organization from experience or research a global organization. Explain what type of alliance that particular organization had with another company in a foreign country. Mention what were the advantages and disadvantages of that allianc..
What are some factors that should be taken into account when establishing criteria for recruitment and selection of employees in a global corporation? What are the most important factors that should be taken into account when establishing criteria fo..
has no impact on the costs and profitability of footwear made in Latin American plants and then exported to Europe-Africa.
The overthrow of the medieval guild system was a breakthrough in the rise of the West and freedom in general. There's recently been a retrogression by way of mandatory professional licensure. Friedman discusses the problem generally, then talks speci..
Explain the financial risks to a healthcare organization that could result from a failure to plan for the healthcare legal and regulatory environment.
At Herman miller, leaders set high expectations and provide encouragement to help employees reach these challenging goals. According to the path-goal theory, what style of leadership is being displayed? Which of the following dimensions of leader beh..
Name the three kinds of customer turnoffs described in the chapter. Who, in an organization, is primarily responsible for each? What is Web-based customer service and why is it important? Describe four positive steps to better listening.
Role of a fixed coupon in Credit Default Swaps? Can someone explain to me the functions of a fixed coupon in a CDS? For example, what happens if the quoted spread is greater than the coupon? What happens when it's less?
Determine the mean arrival rate and the mean service rate. Determine the probability that a customer will have an empty queue. Determine the probability that 2 customers are in the queuing system. Determine the average number of customers in the queu..
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