Define internal failure costs and external failure costs

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Question - The following costs were incurred for Delta Limited to maintain the quality of its products:

a. Repairs to faulty products returned by customers, $12 000

b. Cost of rewelding faulty joints discovered during processing, $3 800

c. Cost of recalling faulty products, $20 000

d. Product inspection into finished goods warehouse, $3 400

e. Cost of faulty goods that were scrapped, $16 800

Required -

1. Define internal failure costs, external failure costs, appraisal costs and prevention costs in terms of costs of quality.

2. For the above costs identify the cost category it should belong to.

Reference no: EM132567357

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