Format - APA Format, Citations, Organization, Transitions (15 Points) 15 points The paper is written in proper APA and organizational format. All sources used for quotes and facts are credible and cited correctly. Excellent organization, including a variety of thoughtful transitions. 12 points The paper is written in proper format with only 1-2 errors. All sources used for quotes and facts are credible, and most are cited correctly. Adequate organization includes a variety of appropriate transitions. 8 points The paper is written in proper format with only 3-5 errors. Most sources used for quotes and facts are credible and cited correctly. Essay is poorly organized, but may include a few effective transitions. 5 points The paper is not written in proper format. Many sources used for quotes and facts are less than credible (suspect) and/or are not cited correctly. Essay is disorganized and does not include effective transitions.

Mechanics (10 Points) 10 points Student does not make any errors in grammar or spelling, especially those that distract the reader from the content. 8 points Student makes 1-2 errors in grammar or spelling that distract the reader from the content. 5 points Student makes 3-4 errors in grammar or spelling that distract the reader from the content. 2 points Student makes more than 4 errors in grammar or spelling that distract the reader from the content.

Improvement (15 Points) 15 points Student provides a clear, logical discussion of three areas for improvement to achieve patient satisfaction. 12 points Student provides a mostly clear, logical discussion of three areas for improvement to achieve patient satisfaction. 8 points Student provides a weak or unclear discussion of three areas for improvement to achieve patient satisfaction. 5 points Student provides a poor discussion of three areas for improvement to achieve patient satisfaction. Master Leadership (15 Points) 15 points Student provides a clear, logical discussion of the Master leadership concept and if it is universal. 12 points Student provides a mostly clear, logical discussion of the Master leadership concept and if it is universal. 8 points Student provides a weak or unclear discussion of the Master leadership concept and if it is universal. 5 points Student provides a poor discussion of the Master leadership concept and if it is universal.

Leadership and Patient Satisfaction (15 Points) 15 points Student provides a clear, logical discussion of four undertakings fundamental to leadership in healthcare for achieving high levels of patient satisfaction and why they are important. 12 points Student provides a mostly clear, logical discussion of four undertakings fundamental to leadership in healthcare for achieving high levels of patient satisfaction and why they are important. 8 points Student provides a weak or unclear discussion of four undertakings fundamental to leadership in healthcare for achieving high levels of patient satisfaction and why they are important. 5 points Student provides a poor discussion of four undertakings fundamental to leadership in healthcare for achieving high levels of patient satisfaction and why they are important.

Homes (15 Points) 15 points Student provides a clear, logical discussion of health homes and patient-centered homes, including the role they play in healthcare delivery. 12 points Student provides a mostly clear, logical discussion of health homes and patient-centered homes, including the role they play in healthcare delivery. 8 points Student provides a weak or unclear discussion of health homes and patient-centered homes, including the role they play in healthcare delivery. 5 points Student provides a poor discussion of health homes and patient-centered homes, including the role they play in healthcare delivery.

CATEGORY Exemplary Satisfactory Unsatisfactory Unacceptable Advertising (15 Points) 15 points Student provides a clear, logical discussion of arguments they would employ to defend advertising by hospitals. 12 points Student provides a mostly clear, logical discussion of arguments they would employ to defend advertising by hospitals. 8 points Student provides a weak or unclear discussion of arguments they would employ to defend advertising by hospitals. 5 points Student provides a poor discussion of arguments they would employ to defend advertising by hospitals.

Be sure to save an electronic copy of your answer before submitting it to Ashworth College for grading. Unless otherwise stated, answer in complete sentences, and be sure to use correct English, spelling, and grammar. Grading Rubric Please refer to the rubric on the next page for the grading criteria for this assignment.