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Define good practice for the use of call recording

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Work in groups. You are the management team at Delaney. You have heard rumors that your main client, a major European car-hire company, is investigating an alternative supplier, possibly in Eastern Europe, where staff and operating costs are more competitive than in Ireland. The CEO and Chief Financial Officer of the car-hire company are coming to visit you next week.

Allocate the roles of the Operations Manager, the Human Resources Manager, the Chief Financial Officer, one or two Team Managers (depending on the size of your team) among yourselves. The Operations Manager is the senior member of staff that all the others report to. Hold an emergency meeting. 

Prioritize the issues to deal with. Then discuss and decide how best to resolve them.

  • Decide a company policy to manage and reduce absenteeism rates.
  • Define good practice for the use of call recording and monitoring.
  • Review staff performance targets and the bonus scheme.
  • Decide the company's internal e-mail policy.
  • Devise a strategy to reduce staff attrition rates.
  • Decide how best to persuade our main client not to change suppliers.

Reference no: EM133137971

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