Reference no: EM132976084
1. Define emotional intelligence
2. List the five elements of emotional intelligence as defined by Daniel Goleman
Element 1
Element 2
Element 3
Element 4
Element 5
3. Briefly discuss the concept of self-awareness.
4. List one reason why self-management is an important quality for a manager.
5. Discuss each of the four types of abilities as identified in the Emotional Intelligence Theory developed by Caruso and Salovey (2004).
Ability 1:
Ability 2:
Ability 3:
Ability 4:
6. Discuss in a sentence or two why emotional intelligence is important in terms of work performance.
7. List at least three characteristics of workers who have high emotional intelligence.
Characteristic 1:
Characteristic 2:
Characteristic 3:
8. Discuss in a sentence or two why emotional intelligence is important in relation to managing stress and physical health. _
9. Discuss in a sentence or two why emotional intelligence is important in relation to managing workplace relationships.
10. Why might Chinese people typically not show enthusiasm in front of a superior?
11. Why is it important to recognise cultural differences in emotional intelligence? Give an example to illustrate your answer.
12. List five bodily symptoms that may show a person is stressed.
13. List two factors that are important in cross-cultural communication.
Factor 1:
Factor 2: