Reference no: EM132976084

1. Define emotional intelligence

2. List the five elements of emotional intelligence as defined by Daniel Goleman

Element 1

Element 2

Element 3

Element 4

Element 5

3. Briefly discuss the concept of self-awareness.

4. List one reason why self-management is an important quality for a manager.

5. Discuss each of the four types of abilities as identified in the Emotional Intelligence Theory developed by Caruso and Salovey (2004).

Ability 1:

Ability 2:

Ability 3:

Ability 4:

6. Discuss in a sentence or two why emotional intelligence is important in terms of work performance.

7. List at least three characteristics of workers who have high emotional intelligence.

Characteristic 1:

Characteristic 2:

Characteristic 3:

8. Discuss in a sentence or two why emotional intelligence is important in relation to managing stress and physical health. _

9. Discuss in a sentence or two why emotional intelligence is important in relation to managing workplace relationships.

10. Why might Chinese people typically not show enthusiasm in front of a superior?

11. Why is it important to recognise cultural differences in emotional intelligence? Give an example to illustrate your answer.

12. List five bodily symptoms that may show a person is stressed.

13. List two factors that are important in cross-cultural communication.

Factor 1:

Factor 2: