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Satisfaction can be measured at a global level or at the attribute level. Describe what each is and why they can both be valuable measurements for a firm.
There are a variety of metrics that can be used to measure customer loyalty, such as past customer value, RFM, and share of wallet. Define each and discuss their strengths and weaknesses.
Very often customers change their buying behavior before defecting. Consequently, many companies have developed leading indicators of customer defection. What are these leading indicators that are often forerunners of defection?
Each question response will be a minimum of two paragraphs.
A NGO is concerned about a possible need to provide humanitarian aid to a country at risk of hurricane damage and so is planning a program of emergency aid to that country. They are keen to do this at minimal cost. Formulate this problem as an intege..
Compare and contrast the rights and possible liabilities for a merchant selling goods in “As Is” condition with the rights and possible liabilities for selling goods with an express warranty stating, “This product is quality Grade A”.
A worker-machine operation was found to involve 5.0 minutes of machine time per cycle in the course of 40 cycles of stopwatch study.
Explain and provide an example of applying the line balancing model appropriately.
Waterfront Hotels Corporation in Boston offers a job to Carol, who lives in Denver. Carol orally agrees to work for Waterfront for two years. She moves her family to Boston and begins work. Three months later, she is fired for no stated cause. She fi..
Ted has a website with information about his stores. Identify and explain two additional ways Ted could use the internet in his business. Tie each use to a specific e-commerce business model and explain how that model applies.
Determine two day incremental holding costs for shipping 55 boxes of parts when each box has price of $200 and holding costs are 33% of total shipment value.
Wanston operates factories in Southeast Asia. What might the ethical decision be?
Determine the number of new hires that should begin the three-month training program each month and the number of current employees that should begin the two-month training program each month.
Why is it important to assess the culture of an organization before deciding what project management structure should be used to complete a project?
MP3 players are currently in the maturity stage of the product life cycle. Create a possible strategy for extending the life cycle of this product.
What is the main difference between "Extending" vs "Leaping" in Scenario Analysis? What are some of the tools used to analyze product attributes?
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