Define direct messages that make requests, respond

Reference no: EM133425789

Question: Define direct messages that make requests, respond to inquiries via any channel, and deliver step-by-step instructions. Identify the channels through which neutral and positive messages; emails. memos, and business letters; travel in the digital era workplace Describe contemporary messages that make direct claims and voice complaints, including those posted online. Explain adjustment messages that restore customers' trust and promote further business. Define special messages that convey kindness and goodwill.

Reference no: EM133425789

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