Reference no: EM131582408

Question 1: According to Slack et al. (2016), operations managers' responsibilities can be divided into four categories: "direct, design, deliver, and develop:

- Direct includes understanding relevant performance objectives, setting an operations strategy, managing innovation, and the scope of the operation;

- Design includes the design of the operation and its processes and resources;

- Delivery includes the planning and controlling of the activities of the operation;

- Develop includes the improvement of the operation over time" (p. 32).

- On the basis of these four categories, critically evaluate what you would understand to be an operations manager's responsibility in the specific context of an organisation of your choice.

Question 2: In discussing the balanced scorecard, Slack et al. (2016) say it "is a commonly used approach to performance measurement and incorporates measures related to:

- How do we look to our shareholders (financial perspective)?

- What must we excel at (internal process perspective)?

- How do our customers see us (the customer perspective)?

- How can we continue to improve and build capabilities (the learning and growth perspective)?"