Define customer service and explain the importance

Assignment Help Management Theories

Reference no: EM133323657

Case: Define customer service and explain the importance of an organization's commitment to customer service, develop skills for providing effective customer service, and describe strategies for delivering effective customer service (develop workplace skills).

Question 1. Write a description of a situation in which you received excellent customer service. Indicate whether you were an internal or external customer. Give at least four examples of why the experience was positive. Explain why you continue to do business with this company

Question 2. Write a description of a situation in which you received poor customer service. Indicate whether you were an internal or external customer. Give at least four examples of why the experience was positive. Discuss whether you will continue to do business with this company

Reference no: EM133323657

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