Define conflict-management techniques

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Reference no: EM13809907

1. The process of dividing work activities into separate job tasks is known as ________.

A. work specialization
B. differentiation
C. chain of command
D. span of control

2. The process of grouping jobs together is known as ________.

A. departmentalization
B. centralization
C. formalization
D. decentralization

3. The line of authority that extends from upper organizational levels to lower levels, clarifying who reports to whom, is known as the ________.

A. employee power distance
B. unity of command
C. span of control
D. chain of command

4. Which of the following is a characteristic of a mechanistic organization?

A. Cross-functional teams
B. Free flow of information
C. Wide spans of control
D. Clear chain of command

5. Which of the following structures is highly adaptive, loose, and flexible?

A. Organic
B. Centralized
C. Vertical
D. Mechanistic

6. Companies would become more ________ if they allowed professionals to set the priorities and allocate the resources for their departments.

A. bureaucratic
B. mechanistic
C. diversified
D. organic

7. In a ________ structure, no clear chain of command exists.

A. team
B. project
C. mechanistic
D. functional

8. Which organizational design increases the complexity of assigning people to projects?

A. Matrix structure
B. Team structure
C. Boundaryless structure
D. Learning structure

9. In which of the following organizational designs are employees most likely to experience communication difficulties?

A. Team structures
B. Matrix structures
C. Project structures
D. Boundaryless structures

10. A company brings team members together to collaborate on resolving mutual problems that affect each of their areas. This is an example of the use of ________.

A. cross-functional teams
B. task forces
C. communities of practice
D. cross-cultural teams

11. A temporary committee formed to address a specific short-term problem that affects several departments is known as a ________.

A. task force
B. community of practice
C. strategic partnership
D. joint venture

12. Which of the following will help in making communities of practice successful?

A. Conducting face-to-face meetings, instead of online meetings
B. Having clear accountability and managerial oversight
C. Encouraging members to nurture competing goals
D. Focusing on simple and routine issues that can be easily tackled

13. The ________ stage in the group development process is complete when members begin to think of themselves as part of a group.

A. forming
B. storming
C. norming
D. performing

14. During the ________ stage of the group development process, a relatively clear hierarchy of leadership and agreement on the group's direction emerge.

A. forming
B. storming
C. norming
D. performing

15. The ________ stage of the group development process is one in which close relationships develop and the group becomes cohesive.

A. norming
B. forming
C. storming
D. performing

16. In which of the following conflict-management techniques are conflicts resolved by seeking an advantageous solution for all the parties involved?

A. Collaborating
B. Compromising
C. Forcing
D. Accommodating

17. Conflicts can be resolved by withdrawing from them or suppressing them. This conflict-management technique is known as ________.

A. compromising
B. forcing
C. accommodating
D. avoiding

18. Which of the following lists are the five conflict-management options available to managers?

A. Accommodating, Asserting, Avoiding, Compromising, and Cooperating
B. Avoiding, Collaborating, Cooperating, Compromising, and Forcing
C. Accommodating, Avoiding, Collaborating, Cooperating, and Forcing
D. Accommodating, Avoiding, Collaborating, Compromising, and Forcing

19. Behavior patterns expected of someone occupying a given position in a social unit is called a ________.

A. role
B. status
C. profile
D. persona

20. Which of the following is a negative aspect of group norms?

A. Being part of a group has the ability to increase an individual's antisocial actions.
B. The most widespread norms are those related to dress codes.
C. Groups become dysfunctional when they maintain strict norms.
D. Norms do not influence employees' performance.

21. Which of the following is an accurate statement regarding status systems?

A. Anything can have status value if others in the group evaluate it that way.
B. Status is a weak employee motivator even though it has behavioral consequences.
C. Status can only be formally conferred on individuals.
D. Status systems are independent of aspects such as prestige and grading.

Reference no: EM13809907

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