Reference no: EM132615839

Assignment: Refer to the Discussion Board rubric in Course Resources for detailed requirements. Discussion responses should be on topic, original, and contribute to the quality of the Discussion by making frequent informed references to course materials. Your initial response should be at least 250 words of content; subsequent responses to your classmates or instructor should be at least 75 words. Make two or more responses to classmates that are thoughtful and advance the Discussion. Be sure to cite any sources you use in APA formatting.

Topic 1: Chapter 9: "Case Study - Performance Review"

The performance review program at Valley Urgent Care was developed some years ago and has generally served the organization well. The supervisors took the responsibility to conduct timely, meaningful reviews very seriously. The review process consisted of ratings on the following skills and competencies:

• Customer service

• Clinical abilities

• Communications with patients and fellow employees

• Attendance

• Work attitude

However, the employees and supervisors have commented that the review process lacked relevance and was in need of updating. They indicated that there were not enough evaluation categories to adequately evaluate the complexity and variety of jobs at Valley Urgent Care. Additional categories that were suggested included computer skills, compliance with HIPAA, willingness to take on additional duties, and leadership.