Define clear and measurable performance metrics aligned

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Reference no: EM133642245

Question

Imagine you are working for an e-commerce giant experiencing rapid growth in customer interactions. The company is committed to delivering exceptional customer service, and as part of the HR team, you are entrusted with developing a performance appraisal instrument for Customer Service Representatives.2. Performance Metrics:

Define clear and measurable performance metrics aligned with the company's customer service goals. Consider factors such as response time, issue resolution, customer satisfaction, and adherence to company policies.

Reference no: EM133642245

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