Define and draw the customer benefit package

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Reference no: EM133542962

Question: Use one of the three value chain frameworks dis-cussed in this chapter to characterize the diamond value chain. How does this value chain gain a customer? How does it create value? How does it keep a customer?

Design an individual service plan for a high priority customer.

Define and draw the customer benefit package and state Hudson Jewelers's strategy; rank order its competitive priorities, order qualifiers, and order winners; and state the ways they gain competitive advantage.

Define and draw the customer benefit package and state Hudson Jewelers's strategy; rank order its competitive priorities, order qualifiers, and order winners; and state the ways they gain competitive advantage.

Define (a) the servicescape for Hudson Jewelers using the three dimensions as subheadings, and (b) the nature of Hudson Jewelers's service encounters.

Notate a job description for a new employee at this store.

Explain how capacity is measured at the following stages of the diamond value chain: (a) mining, (b) cutting and polishing, (c) jewelry manufactur-ing for custom and standard jewelry, and (d) the retail store? (There can be multiple measures so make sure you define the unit of measure.)

What cost-of-quality criteria (i.e., prevention, appraisal, internal failure, and external failure costs) might be included in an analysis at the following stages of a global diamond supply chain-min-ing, cutting and polishing, and retail jewelry stores? Explain and provide examples.

Reference no: EM133542962

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