Reference no: EM132823278

Rima works in the training department of a large information technology (IT) organization. She is in charge of designing and delivering interpersonal skills training, including communications skills, networking and new manager training classes. Rima has excellent knowledge of how to design a training class. She incorporates behavioural modelling and practice into all of her classes. She has also conducted research on what good communication consists of how to network and what new managers need to know to be successful. However, individuals who attend Rima's training classes often give her low ratings, stating that she has a hard time answering specific questions in classes and that she does not seem approachable after the classes when individual want to ask questions.

a) You are Rima's manager. In your opinion, what is causing Rima's poor performance? Is it due to a deficiency in declarative knowledge or procedural knowledge?

b) What to be done to remedy the performance problem?