Defect management metrics

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A manufacturing company is reviewing its end-of-year defect management metrics by tracking the percent of its total products that have defects. Over the past 3 years, the company has experienced a decrease from 5% to 4% to 3%. As an analyst, what are the next steps that you would take to better understand this trend? What other information should be considered as part of your analysis?

Reference no: EM133099969

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