Reference no: EM132258534
1. Which of the following would be used to promote NFL-licensed goods in Japan?
A. International Marketing Services
B. U.S. Marketing Services
C. U.S. and Foreign Commercial Services
D. National Trade Data Bank
E. Japan Marketing Services
2. You want to break into a new market with your new cleaning products and are trying to figure out how to do so. You want to be able to get your message across to your foreign customers in a personal way. Which of the following would be a good way to do so?
A. Use your local salespeople in the other countries.
B. Subcontract personal selling to local sales organizations that handle product lines for several firms.
C. Use a mass-marketing advertising campaign.
D. Create a 24-hour hotline for customers to call.
E. Create some demonstrations in stores.
3. At Cintab, the international Web retailer that began with selling shoes and now has expanded its selections to include clothing and accessories, the customer is at the center of everything. Employees are trained to "deliver WOW through service." The company has dedicated itself to delighting its customers and keeping them coming back for more. These delighted customers also spread plenty of positive buzz about the company to their friends, who often become Cintab customers themselves. Cintab has relied almost exclusively on repeat customers and word of mouth instead of paid advertising. As the company grows, however, management is considering investing a larger share of its resources in a mass-marketing campaign in magazines and newspapers.
Which of the following questions is NOT relevant to Cintab's decision to move toward a mass marketing campaign?
A. Will larger competitors be able to match Cintab's performance in customer service?
B. Will Cintab be able to convince customers who have no history with Cintab that Cintab will provide excellent customer service?
C. Are the potential customers who would view Cintab's advertisements in magazines and newspapers similar to the customers that Cintab currently serves?
D. Does Cintab have any unique capabilities in creating mass-marketing campaigns?
E. Would Cintab become more profitable if it expanded its product offerings to include a broader range of fashion goods?