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Decision regarding furniture and customer dissatisfaction

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Reference no: EM132533641

Colin works for the Tailor Made furniture company. He has been given responsibility for investigating a complaint made a customer who claims that the wrong item of furniture was delivered to their house. The customer was also unhappy with the negative attitude of the delivery person.

Outline the process that Colin should follow for the purpose of making a suitable decision regarding the furniture and customer dissatisfaction.

Include details of the issue, relevant information, and objectives.

Reference no: EM132533641

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