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Decision making and managing change case study

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Decision making and managing change Case study: You are the manager of a Call Centre and the Federal government has initiated a level 3 lockdown of the country due to the COVID-19 crisis. Your employees are unable to continue coming to the office to work because you are not an essential service. To overcome this dilemma, you have been asked to develop and implement plans to improve decision making, change and innovation and operations for the Call Centre during this time.

a. Using the eight-step decision making process develop a plan to move the Call Centre operations from office to online delivery mode. Provide examples

Reference no: EM132835945

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