Decide whether to respond to online reviews

Reference no: EM131284492

Decide whether to respond to online reviews.

Read three online reviews of a stereo system (Figure 15). If you were in charge of customer service, to which, if any, of these reviews would you respond? Why or why not? In small groups, discuss your rationale for whether to respond to each review. If you do choose to respond, what would you hope to accomplish with each reply?

Reference no: EM131284492

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