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Dealing with challenging customers

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Reference no: EM133101480

As a customer service consultant, you have been asked to write a report entitled 'Dealing with Challenging Customers'. In your report discuss the six stage approach to follow when dealing with challenging customers. You must demonstrate an understanding of the underpinning concepts and ideas, using a range of examples to support your explanation. (Word limit 750)

Reference no: EM133101480

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