Deal with customer loyalty and social media

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1. When entering into an organization individual should be ready for the difficulty’s that follow. Do you think conducting research on the legal forms of business is enough for someone to understand what they’re getting themselves into?

2. Research at least 2 business articles that deal with customer loyalty and social media. Write a 4-page paper about what you found. Use your text ideas from this chapter and other parts of the book to discuss and relate to this topic. You have control over how you want to approach this topic, as long as you are talking about social media and how it is affecting customer service/loyalty.

Reference no: EM132190537

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