Reference no: EM132396944
DBN506 Organisational Communications Assignment
New Zealand Diploma In Business (Level 5) - Aspire2 International, New Zealand
Learning Outcome -
1. Use verbal communication techniques to enhance operational business relationships with stakeholders.
2. Use written communication techniques to enhance operational business relationships with stakeholders.
3. Apply professional and ethical behaviour using both face-to-face and technology-based communication.
4. Develop an understanding of business communication models and barriers to successful communication.
Part A: Individual Assignment
Scenario - Fisher & Paykel Factory Relocation to Thailand
You are the Communication Officer for Fisher & Paykel Appliances Ltd. (FPA) and have been asked by the CEO John Bongard to produce a Business report. You are to investigate a range of communication methods available along with your recommendations as to the preferred methods of communication to FPA stakeholders and advising them of the decision to relocate their factory to Thailand.
Your business report must cover the following:
- Cover Page
- Table of Contents
- Executive Summary
- Main Body:
i. Explain two (2) types of verbal communications suitable to communicate to FPA stakeholders.
ii. Discuss two (2) advantages and two (2) disadvantages of verbal communication to enhance stakeholder relationships.
iii. Discuss four (4) non-verbal communication features used by FPA.
iv. Discuss four (4) types of written communications suitable to communicate to FPA stakeholders, explaining the advantages and disadvantages of written communications in this context.
v. Write a letter to FPA stakeholders. Your letter should cover the following:
Content relevant to the FPA stakeholder.
Your written communication example must apply bi-culturalism of New Zealand with the use of Maori greeting and sign off (e.g. Kia Ora, Nga mihi).
Your letter must have appropriate formatting and conventions.
Your letter must include professional language, ethical and behaviour.
Use of appropriate English skills (Grammar, usage, punctuation and spelling).
vi. Write an email to FPA stakeholders. Your email should cover the following:
Content relevant to the FPA stakeholder.
Your written communication example must apply bi-culturalism of New Zealand with the use of Maori greeting and sign off (e.g. Kia Ora, Nga mihi).
Your email must have appropriate formatting and conventions.
Your email must include professional language, ethical and behaviour.
Use of appropriate English skills (Grammar, usage, punctuation and spelling).
vii. Apply two business communication models to the FPA case to enhance the relationship with stakeholders.
viii. Discuss two (2) barriers to successful communication FPA would need to consider with the stakeholders.
ix. Apply two (2) techniques to overcome the barriers in viii.
x. Recommend four (4) different face-to-face and/or technology based communication methods suitable to a variety of stakeholders in the scenario. Your recommendations must include a mixture of both verbal and written communication, and should consider ethical behaviour that FPA should show when communicating with their individual stakeholders.
Part B: Individual Presentation
You are to deliver a press conference to the New Zealand press. You are required to use PowerPoint slides announcing the decision to move Fisher and Paykel manufacturing unit to Thailand.
The aim of the press conference is to be open about explaining the move. It is also to assure all relevant stakeholders about the appropriate communication principles used or to be used by FPA.
Ensure you apply effective verbal and non-verbal communication principles in your presentation along with the application of professional and ethical behaviour in your conduct and your visual aids used.
You will be marked on the following criteria:
Introduction (Introduction of your role and the purpose).
Body: Discuss three reasons for FPA move to Thailand. Develop Three Communication strategies used by FPA in addressing the stakeholders. Discuss Two professional and ethical behaviours related to the communication strategies.
Conclusion.
Attachment:- Organisational Communications Assignment File.rar