Data published by medical group management association

Assignment Help Operation Management

Reference no: EM132208697

According to data published by the Medical Group Management Association (MGMA), better performing medical practices follow the 14 characteristics on page 60 of your textbook. Two of them are: the entire staff focuses on customer service, and a culture of respect is in place. Your investigation into your practice uncovers two problem areas in your office: customer service is poor (include patient “wait times” in your discussion) and culture has led to low retention (both physicians and staff).

Discuss each of the following questions separately (use these HEADINGS ONLY - do not make-up your own words):

Discuss your efforts and steps to rectify the two situations referenced above.

1. How would you address them?

2. Why it is important to resolve these two problem areas?

3. What systems, solutions or activities should be implemented to prevent or improve each problem area?

4. What and how do you monitor each area?

5. What changes would you make to each problem area, if initial solution(s) is not working?

Reference no: EM132208697

Questions Cloud

Think of someone you know who has lost job due to downsizing : Think of someone you know who has lost a job due to downsizing, the planned elimination of jobs.

Business operating in very unattractive market : Name and describe the appropriate defensive strategic market plans for a business operating in a very unattractive market.

Create one innovative approach : Create one innovative approach that is not discussed in the textbook for increasing the amount of innovation within a large company.

Human resource functions and hr activities associated : Explain how each of those two trends could have an impact on at least two major human resource functions and the HR activities associated with them.

Data published by medical group management association : According to data published by the Medical Group Management Association (MGMA),

Key external forces-economic forces.social and cultural : Key External Forces. Economic forces.social, cultural, demographic and natural environment factors. political, governmental, and legal forces

Describe the management activities by organizational level : Describe the management activities by organizational level . Who acts as a manager; who acts as a leader? Can anybody be a manager?

Patient came to your emergency department for chest pain : You have just been informed of an incident that occurred on your facility grounds. A patient came to your emergency department for chest pain.

How are people competitive advantage to organization : Why do you think it is necessary to study human resource management? How are people a competitive advantage to an organization?

User Account

All Pages