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DATA ANALYSIS AND QUALITY IMPROVEMENT
OBJECTIVE
To display knowledge of Data Analysis and Quality Improvement materials and be able to apply theory to practice.
CASE STUDY
You are the new Director of the Food and Nutrition Services Department of a 520-bed hospital. The previous director was fired after a year of continuous complaints from customers/patients regarding the foodservice quality. Use your imagination to create at least one example of foodservice operation issue that would cause poor quality in your operation. Your primary task as director is to evaluate the foodservice operation and devise a quality management/process improvement program to resolve the issue(s) facing the foodservice operation. Use the questions below to guide your operation evaluation, data analysis, andplan of action.
ASSIGNMENT GUIDE
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