Customers verbally misuses two of your employees

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Reference no: EM1347967

1) One of your best customers verbally misuses two of your employees every time she visits your store. Your employees have protested to you several times about this customer.

What must you do? Describe your answer.

2) You are the controller for a team of employees who have a high number of product defects. They as well waste materials. You identify that product defects and wasted materials impact your department's budget. You have expressed your team to decrease the amount of wasted materials, however your employees do not seem to care.

How can you get them to rise their quality and decrease waste? Explain your answer.

Please provide an answer ASAP.

Reference no: EM1347967

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