Customers dissatisfied with impersonal service

Assignment Help Basic Statistics

Reference no: EM131123233

Switching banks after a merger. Banks that merge with others to form ‘mega-banks' sometimes leave customers dissatisfied with impersonal service. A poll by the Gallup Organization found 20% of retail customers switched banks after their banks merged with another (Bank Marketing, Feb. 2009). One year after the acquisition of First Fidelity by First Union, a random sample of 25 retail customers who had banked with First Fidelity were questioned. Let x be the number of those customers who switched their business from First Union to a different bank.

Reference no: EM131123233

Questions Cloud

A chi-square analysis to determine whether sex : Use a chi-square analysis to determine whether sex and year in college are related. Report your results in the APA format and write one to two sentences interpreting your results. Save the SPSS output. Name your file: SU_ PSY2008_W11_A1_Lastname_F..

Summarize variables that create majority social influences : Describe some of the active and passive ways that conformity occurs in our lives. Finally, summarize the variables that create majority and minority social influences

To estimate the best regression model : The main objective of the study is to estimate the best regression model to predict the price of housing in San Diego County. The variables included in this study are given below: Price ? current listing price of the home Age ?

What is the purpose of the article : What is the title of the article? Provide a citation for the article in APA format. What is the purpose of the article

Customers dissatisfied with impersonal service : Switching banks after a merger. Banks that merge with others to form ‘mega-banks' sometimes leave customers dissatisfied with impersonal service.

Which phase of intelligence cycle do feel most susceptible : What 2 recommendations can you make to the U.S. intelligence community that you feel may help in preventing those failures from occurring? Explain.

Combine an integrated understanding about education : The main objective of the study is to combine an integrated understanding about education in four different areas such as Age, Sex, Marital Status, and Parental Education.

Identify some of the key performance metrics in the industry : Identify the key regulators, the key industry associations and document the important industry issues from the points of view of the regulators and the industry players. Identify some of the key performance metrics in this industry and briefly desc..

How might the questions effect a persons answers : How do people answer questionnaires and how might the questions effect a persons answers? Achievement tests are ubiquitous in our society. Why do you think that's the case

User Account

All Pages