Customers complain for different reasons

Assignment Help Management Theories

Reference no: EM13813808

Customers complain for different reasons. The most common reason is because their expectations are not met. Dissatisfied customers can do more than ruin a CSR's day: they can also steer prospective customers away from the company. In the following exercise, consider a time when you were a dissatisfied customer.

Refer to Chapter 6 of The World of Customer Service as you complete this assignment.

Your assignment is to write a paper addressing the following:

As a customer, describe two complaints have you had in the past six months regarding a company you've purchased from. If you have not had a bad purchase experience in the past six months, you may create a potential scenario or use that of a friend or family member.

Did you handle these complaints by contacting the company? Why or why not?

How can a customer service representative learn from the complaints you described above?

Answer each question in one or two paragraphs.

Reference no: EM13813808

Questions Cloud

New ideas and ways of conceptualizing and performing : The student will write a ten (10) page, APA paper comparing and contrasting the current global debate centering on illicit drug decriminalization, legalization and stricter drug control policies. At an appropriate level, the writer analyzes and syn..

How do they mitigate and respond to security threats : Are they using electronic media and e-mail in their daily operations, media campaigns, customer relations, or other ways? Are any of their uses groundbreaking or novel?

What are the values of the normal project completion time : What are the values of the normal project completion time, the total work time using the normal times, and the critical path

What was humes problem of induction : What was Hume's problem of induction? Why does Kant disagree that it is a problem? How does Kant solve the problem of induction?

Customers complain for different reasons : Customers complain for different reasons. The most common reason is because their expectations are not met. Dissatisfied customers can do more than ruin a CSR's day: they can also steer prospective customers away from the company. In the following ex..

Four key barriers to communication : There are four key barriers to communication: process barriers, personal barriers, physical barriers, and semantic barriers. Write an essay describing how you, as a manager, would overcome each of these four barriers. Describe the guidelines, tool..

What are the limitations of the technique : What is the general purpose of the technique - How does or should this help operations in general and what are the limitations of the technique?

Define each type of sampling technique : Define each type of sampling technique, give an example, and discuss how the data collected for each is used. Be sure to include information regarding extractive sampling and direct-reading methods as well as the advantages and disadvantages of each.

Cyber security in business organizations : Cyber Security in Business Organizations

User Account

All Pages