Customers assess service performance

Reference no: EM13162742

1.Customers assess service performance on the basis of what they desire and what they deem acceptable.

TRUE

FALSE

2.While the zones of tolerance may vary because of differing personality types, they are stable with relation to the importance of the service dimensions.

TRUE

FALSE

3.How a customer defines desired levels of service is more likely to change than how adequate levels of service are defined.

TRUE

FALSE

Reference no: EM13162742

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