Customer was defect free delivery

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Reference no: EM132267955

Questions Six Sigma Yellow Belt - Assessment

1. Which of the following is a quantitative VOC tool?

A. Interviews

B. Surveys

C. Weekly customer reviews

D. Focus Groups

E. Customer steering committee meetings

2. The CTQ for the customer was “Defect Free Delivery”. The Project team wants to improve this CTQ given by the customer. Which Project Y measure best reflects the CTQ?

A. Number of Post Delivery Defects

B. None of the listed options

C. CSS ratings on a survey

D. Number of Customer Complaints

E. Cost involved in warranty Claims

3. Which of the following is/are the outcome of any Six Sigma project?

A. Shift process mean towards Target

B. Reduce variation in the process

C. Reduce Defects

D. Ensure Customer Satisfaction

E. All of the listed options

4. Which of the following data can have almost any numeric value and can be meaningfully subdivided into finer and finer increments, depending upon the precision of the measurement system?

I: Continuous data

II: Discrete data

A. I only

B. II only

C. Both I and II

D. Neither I nor II

5. Which of the following statement is/are True?

A. Purpose of FMEA tool is to help prioritize and focus eliminating product and process concerns and/or

B. Purpose of FMEA tool is to improve the quality, reliability and safety of the evaluated products

C. Purpose of FMEA tool helps prevent problems from occurring

D. All of the listed options

E. Purpose of FMEA tool is to help prioritize improvements efforts

6. Which of the following is highly dependent on extreme values

A. Kurtosis

B. mode

C. Mean

D. St DEV

E. Range

7. ______ chart is used to graphically summarize and display the relative importance of the differences between groups of data.

A. Pareto Chart

B. Normal Distribution

C. Standard Distribution

D. Scatter Diagram

E. Run Chart

8. In case of which of the following types of data only a finite number of values is possible, and the values cannot be subdivided meaningfully?

I: Continuous data

II: Discrete data

A. Both I and II

B. II only

C. Neither I nor II

D. I only

9. A risk has detectability as 1. It means:

A. Noting can be infered

B. Detection is impossible

C. Detection is easy

D. Detection is tough

10. “I am always on hold or transferred to the wrong person” is a reply received from VOC. What would be the specific Need statement?

A. Put an operator to answer calls round the clock

B. None of the listed options

C. Customer gets the correct person the first time

D. Use e-mail instead of Phone

E. Add additional Menu item to your Voice system

Reference no: EM132267955

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