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Customer tells you about a problem he or she has experienced

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Reference no: EM132474548

Describe the steps in relation to recording, reporting and record keeping that should be taken if a customer tells you about a problem he or she has experienced with your organisation or department.

Be sure to include:

  • The initial response
  • A recording mechanism for the problem
  • A reporting process
  • How opportunities for improvement are identified and confirmed
  • A process to disseminate recommendations
  • How the change(s) will be monitored

Reference no: EM132474548

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