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Q1: Identify and explain the stages that should be followed when dealing with/ managing a customer complaint. (180-200 words)
Q2: Being able to provide good customer service is not an innate skill. It requires that employees receive appropriate training and learn to understand their role/s with regard to customer service. This applies to those employees who are in direct contact with customers and those who have no direct contact with customers. Employees who have good customer service skills will generally encounter fewer complaints. Describe the ways in which employees can learn the skills needed to provide good customer service. (180-200 words)
Q3: What are the questions that all customers ask themselves (consciously or subconsciously) before they commit to a purchase and how is the presented product/ service bundle likely to affect a customer's purchasing decision? (180-200 words)
Q4: In any organisation there are both internal and external customers. These are all part of the customer-supplier chain. For the customer/ end-user to receive quality products/ services it is necessary that all aspects of the customer-supply chain meet specific quality objectives. Who actually sets these quality standards and how are they set? (180-200 words)
Suppose AMC waits until after the news comes out to do the share repurchase. What is AMC’s share price after the repurchase if its enterprise value goes up? What is AMC’s share price after the repurchase if its enterprise value declines?
go to yahoo finance at httpfinance.yahoo.com. find and report forecasted stock prices estimates for microsoft
a distributor has just purchased dm375000 worth of fine german beer for the central ohio market and must pay for the
What is the effective annual interest rate on this lending arrangement?
The capital structure for Purnen Corporation is given below. Calculate the weighted average cost of capital (WACC). Debt: 10%, 1,500 bonds, 20 years to maturity, selling for 105% of par. The bonds have a $1,000 par value each and make annual paymen..
a. Prepare and interpret a complete ratio analysis of the firm's 2009 operations. b. Summarize your findings and makerecommendations.
One year ago, you purchased a stock at a price of $47.50 a share. Today, you sold the stock and realized a total loss of 22.11 percent. Your capital gain was -$12.70 a share. What was your dividend yield? Answer A. 4.63% B. 4.88% C. 5.02% D. 12.67..
What do you think the Beta (ß) of your portfolio would be if you owned half of all the stocks traded on the major exchanges?
your firm has total assets of 4900 fixed assets of 3200 long-term debt of 2900 and short-term debt of 1400. what is
a. What is the monthly rate of change for Property A? b. What is the monthly rate of change for Property B?
The HeavensAbove Hotel in Auckland has three revenue-generating departments: rooms, restaurant/bar and disco. The following schedule provides the most recent.
discuss the pros and cons of debt financing. provide
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