Customer spend on average waiting on hold

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Reference no: EM132270708

Find a Doctor, is a small startup that helps people find a physician that best meets their needs (location, insurance accepted, etc.) During a “slow” time for them, they have 9 staff members taking calls from customers. On average, one call arrives every 5 minutes (standard deviation of 5 minutes). Each staff member spends on average 18 minutes with each customer (with a standard deviation of 27 minutes). (Round your answer to 2 decimal places.) How long does a customer spend on average waiting on hold before they can start speaking to a representative? minutes.

Reference no: EM132270708

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