Customer spend on average waiting on hold

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Reference no: EM132157155

Find a Doctor (FaD), is a small startup that helps people find a physician that best meets their needs (location, insurance accepted, etc.). During a relatively “slow” time for them, they have 5 staff members in a call center taking calls from customers. On average, one call arrives every 6 minutes with a standard deviation of 6 minutes. Each staff member spends 20 minutes with each customer on average, with a standard deviation of 30 minutes.

How long (in minutes) does a customer spend on average waiting on hold before they can start speaking to a representative from FaD?

Reference no: EM132157155

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