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1. "Customer Service - Zappos" Please respond to the following:
From the e-Activity, analyze the role that customer service plays and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service.
Choose at least two OM activities in Exhibit 1.1 from Chapter 1 of the text. Evaluate how each of the activities impacts the management of goods and services that Zappos provides. Include one to two examples from each activity to support your position.
2."Value Chains" Please respond to the following:
Choose an example of a global value chain and an example of domestic value chain. Compare and contrast the key challenges that the managers would face. Then, propose the ways to confront these challenges.
Utilizing the Exhibit 2.4 from Chapter 2 of the text, evaluate how each value chain you chose from Part 1 of this discussion can be described from a pre- and post-production service perspective. Provide at least two examples for each perspective.
Referring to Woodward’s research on manufacturing technology and structure, how would you categorize Honest Tea’s production? In what ways has this probably influenced the company’s structure?
List and describe at least four organizational culture characteristics that increase the likelihood of project success and tell why each is helpful.
Explain the relationship between the three generic strategies and headquarter subsidiary relationship. Explain the different types of subsidiary-level strategy, and discuss some of the pitfalls associated with each type.
How can operations strategy form the basis for operations improvement? Why is operations management important in all types of organizations?
Which of the following is an example of a mission statement quizlet
which he says should result in an increase in profits of 10 percent. Will the purchase of the new computer and software result in increased profits, and if so, by how much?
An air traffic controller is going through a bitter divorce. One dark and stormy night the controller realizes that among the aircraft he’s controlling is a private jet owned by the man who stole the affection of his soon-to-be-former spouse, and tha..
How did they influence domestic and global financial markets? What effect did they have on the valuations of other securities?
You are purchasing a 15-year, zero-coupon bond. The yield to maturity is 6.65 percent and the face value is $1,000. What is the current market price?
Assess the implications for leaders who choose to ignore their organization's issue, the impact of the issue as well as ignoring the actions to take to address the issue.
Discuss the rationale for and issues with public financing of professional sport facilities. Support your points with examples of specific, real world situation
what price must the producer charge to producer sell to break-even?
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