User Account

All Pages

Customer service-use of technology and recognition program

Assignment Help Marketing Management
Reference no: EM133165891

Overview

In this assignment, we will examine customer service, use of technology, and recognition programs in your chosen organization.

Part I: Examine the customer service in your organization

In relation to this module's content, observe and describe the following as you would view it from the customer's perspective:

Availability - How are services provided to meet your customer's schedule?

Accessibility - What are ways your customers can reach you when needed?

Accountability - What is the time it takes, in general to address the needs of the customer? How is this evaluated?

Part II: Use of technology

Describe your company's use of technology. Address the following in your description:

What twenty-first century technologies are used by your company to connect to customers (call center, social media, online support, webinars, email, etc)?

How does your company use the technologies available? What is the purpose of each?

How is each type of support evaluated? How do you get feedback from customers?

Describe the systems, procedures and policies in place and provide specific examples of these being followed.

Part III: Recognition programs

Analyze how your company shows recognition and appreciation for the customer.

What are specific ways you show that you appreciate for the customer and care for them and their business?

How do you gain feedback from customers? What changes have been made due to the feedback received?

Describe the systems, procedures and policies in place and provide specific examples of these being followed.

Reference no: EM133165891

Questions Cloud

What will the depreciation expense for this purchase : The expected salvage value at the end of 15 years is $4,880,000. What will the depreciation expense for this purchase (exclude all other plant and equipment)
Analysis of the two business types : You are to assume the role of owner of Superior, a brand new restaurant that is breaking ground soon. Your business partner has asked you to analyze two differe
What amount should be reported as interest income : On January 2, 2020, Alaska Co. sold equipment with a carrying amount of P480,000. What amount should be reported as interest income
Describe the goal of the visualizations : A report that describes the goal of the visualizations, the data being used, and screenshots of the results. You can also include a section describing the tutor
Customer service-use of technology and recognition program : we will examine customer service, use of technology, and recognition programs in your chosen organization. T
How much more expensive will the car be : As part of your financial planning, you wish to purchase a new car exactly 5 years from today. How much more expensive will the car be
How much better off will you be : How much better off will you be if you decide to make the initial deposit today rather 10 years from today
Determine what the project net present value : This project will require an investment of $25,000 in new equipment. Determine what the project's net present value (NPV) would be under the new tax law
Drafting worksheet : Identify the topic and your general take on it. What do you think of the topic and what do you think you might do with it?

Reviews

Write a Review

Marketing Management Questions & Answers

  Integrated marketing communication

Developing an IMC plan of Amazon that aims to create awareness and knowledge amongst Singaporean  consumers of the ethics involved in buying clothing made from Bangladeshi factories  .

  Multiple choice questions on e-commerce

The assignment in Computer Science or Information Technology is about multiple choice questions, particularly in e-commerce. Questions such as types of e-commerce websites, commercial websites, disintermediation, Platform for Piracy, the data that ca..

  Balanced scorecard for red lobster

The assignment in marketing is about Red Lobster, which is one US and Canada's most loved seafood restaurant. It has hundreds of outlets in US and Canada and it now wants to expand further. The approach adopted by Red Lobster has been discussed in fu..

  Marketing plan - marketing audit, swot and smart report

The assignment in marketing is about preparing a marketing plan. As part of marketing plan, the SWOT analysis, assessing the competitive position, identifying critical competitive issues, marketing objectives, strategy and actions have been suggested..

  Marketing plan

Marketing deals with preparing a marketing plan for either an existing product or a new product. Various aspects about launching a new product into the market are discussed ranging from the industry the product belongs to, goals and vision of the com..

  Yamato corporation analysis - harvard case study

Please refer to the PDF for the Case Study and questions.The case study from Harvard Business School is about Yamato Corporation, a parcel delivery company which provides door to door delivery in Japan.

  Marketing plan - create a new product

The assignment in marketing is about competitive analysis for a new product namely "heated insoles". These heated insoles can be put in shoes and they can protect the wearer's feet by keeping them warm during cold winters.

  Report on digital marketing strategy for a website

Promotion strategies of  the one's own developed website

  Integrated marketing campaign of mccafe

Integrated marketing campaign for McDonald's McCafe. McCafe has been launched in Canada. This is a case study which involves the use of digital marketing and social media marketing apart from regular marketing such as TV and radio. All these more are..

  New product development at adidas

In this paper, the researcher also determines the different kind of practices used by Adidas to manufacture shoes for its customers.

  Managing services in competitive environment

Services can be defined as separately identifiable, intangible activities which provide want-satisfaction when marketed to household consumers and/or industrial users.

  Prepare a marketing plan

A marketing plan is an essential tool for any marketer, providing direction for a brand, product or organization. A marketing plan describes the marketing environment, marketing objectives and marketing strategies.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

Submit Assignment

Academics

Major Subjects

Majors

Get In Touch

whatsapp: +1-415-670-9521

Phone: +1-415-670-9521

Email: [email protected]

TERMS & POLICIES

HELP & SUPPORT

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd