Reference no: EM133091134
Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create an employee customer service training class for all new employees.
Justify the use of a needs assessment for your company's proposed employee customer service training, explaining five ways in which such an assessment would expose any existing performance deficiencies.
Develop a customer service training implementation plan, including the method of training (for example: presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
Justify your selected training method.
Propose two ways of motivating an employee who has no interest in attending a training session.
Develop a survey to collect feedback from the employees who attend the training.
Make sure that your survey is designed as though you are providing it to participants for completion.
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