Reference no: EM133387794

Scenario 

You identified the inability to attract qualified and knowledgeable staff to manage the new retail stores as the main risk. You proposed the training and development of existing staff to fulfil the roles as the preferred risk treatment, at least for short term. You also identified that at least two existing customer service representatives are interested in taking on this new role. Both the two customer service representatives have no managerial skills or knowledge, but they both have excellent company and product knowledge and customer service skills.

1. Write a 1-2 page report on staff training options 

Review the case study information provided in Appendix 1 and then research a range of potential training options for the customer service representatives, including both on and off the job options. Identify at least three (3) suitable options. Develop a short report outlining your recommended option/s for the training, including a rationale for each recommendation. Include the details of each recommended training option, including a summary of the training to be provided and outcomes, location, costs and duration as applicable. As a guide, your staff training options report should be 1 to 2 pages long.