Customer service representatives complete discretion

Assignment Help Management Theories

Reference no: EM133690460

Question: To provide superior customer service, an online retailer gives its customer service representatives complete discretion to take needed, but appropriate, actions to delight customers. This includes making exceptions to return and refund policies. This is an example of which job design approach?

Reference no: EM133690460

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Customer service representatives complete discretion : actions to delight customers. This includes making exceptions to return and refund policies. This is an example of which job design approach

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