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In the previous Discussion Board assignment, you were working with a hiring manager to assist in collecting particular data for a job analysis. You will now create a detailed job description to attract qualified candidates for several customer service representative positions.
Research the customer service representative job description using the O*Net Database and create a PowerPoint presentation of at least 4 slides plus title and reference slide that addresses the following:
Describe 5 qualifications that should be found in a customer service representative job description.
What level of education should be necessary for a customer service representative, and why?
What kinds of job experience should the customer service representative have, and why?
What skills should the customer service representative demonstrate to be successful in the position?
What are some of the attributes of an organizations training and development system that should be considered during times of reorganization and cultural change?
The following are descriptions of three different employees. Describe what the potential causes of poor performance for each of the following employees
bus310- s the HR manager for a company, what can you do or say to help managers understand that good human resource management and workforce diversity can contribute to organizational success?
-What is it like to work in this environment? How do you respond to Julie as a leader? Compare Julie as a leader with some of the descriptions of leadership sty
Examine at least three (3) key legal and ethical issues that could potentially impact the performance management system.
How your plan supports key objectives. An evaluation of current trends and issues in total compensation and a prediction of future trends.
It has been reported that because liability is a major factor in healthcare delivery and because healthcare delivery systems and practitioners seek to minimize
Explain the problems to be avoided in appraising performance. Discuss the importance of appraisal or feedback interview to the employee.
Consider the varieties of internal and external information that companies consider when planning a benefits program.
How many employees will you need to start and What positions would they be in? Would you offer benefits?
-"Conducting Job Analysis is the most important function an HR department can do." Give four reasons why you agree or disagree with this statement.
What are two things you could do to get Sullivan University a larger share of what appears to be a mature market?
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