Customer service provides little opportunity to add value

Assignment Help Operation Management

Reference no: EM132262581

Determining Customer Needs With a Consultative Questioning Strategy

True/False Questions

1. Customer service provides little opportunity to add value.

2. In most cases, firms profit from the first two sales made to customers, and their profits drop significantly on additional sales.

3. A well-prepared salesperson will not find it necessary to recommend that a prospect purchase a product from another source.

4. Probing questions help you to uncover and clarify the prospect's buying problem and the circumstances surrounding the problem.

5. "Would this computer software meet your current business needs?" is an example of a confirmation question.

6. According to research, engaging in two-way communication and striking a balance between open and closed questions are effective methods for improving sales success.

7. In a single sales call or a multi-call situation, the salesperson should always plan to go through all four parts of the Consultative Sales Presentation Guide during the initial contact.

Reference no: EM132262581

Questions Cloud

Controls the senate and presidency : You are about to become the Speaker of the House of Representatives and your party also controls the Senate and Presidency.

Compute his average hourly revenue : Compute his average hourly revenue. If he employs a second, equally competent, repairman, what will be his total expected hourly income?

Concept of government sponsored NASA Technology Transfer : Discuss how the concept of government sponsored NASA Technology Transfer and Commercialization (T2C) could benefit individual small business.

Approaching the customer with adaptive selling : Approaching the Customer with Adaptive Selling. In most situations, the involvement of technical experts on a sales team lengthens the selling cycle.

Customer service provides little opportunity to add value : Customer service provides little opportunity to add value. Would this computer software meet your current business needs?

Land as needed to create rural atmosphere : He agreed in writing to sell the cabin and “as much land as needed to create a rural atmosphere” to Aluah for $180,000.

Describing the differences between leading and managing : Write a paragraph or more, describing the differences between leading and managing.

What levels of precaution would rule of strict liability : What levels of precaution would a rule of strict liability with a defense of contributory negligence lead to?

How does this compare to ruling in hadley v baxendale : If we assume that people are aware of their own frailties, how does this compare to the ruling in Hadley v Baxendale?

User Account

All Pages