Customer service process and manufacturing process

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Reference no: EM132125498

1. Use the three communication improvement steps you discussed above in a situation in which you engage in a conversation with another person or persons. Report the experience here.

2. Describe the two types of variation then give an example of each in both a customer service process and a manufacturing process. What action you would take if you found special-cause variation?

3. Explain why a truncated histogram indicates that the data has been fudged and why a bimodal histogram indicates that two populations are represented in the data. Describe how two populations might be present in data from a call center.

Reference no: EM132125498

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