Customer service operations

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Reference no: EM132360245

Indicate whether each scenario in the following table is an example of outsourcing.

Scenario

Outsourcing

Not Outsourcing

A French pharmaceutical company closes its own accounts payable department and hires a Swiss accounting firm to take care of this aspect of its business.

The Skype office in the United States contracts an independently operated call center in India to handle telephone customer service.

Verizon Wireless decides to handle all of its customer service operations using its own full-time employees in the United States.

Reference no: EM132360245

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