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Customer service impact customer lifetime value

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Reference no: EM133336381

Questions

1. How does customer service impact customer lifetime value (CLV)? Did United Airlines do anything wrong specific to CLV? Did the customer do anything wrong?

2. On the other hand, please read this article about a very different and recent travel experience. Has this gone to the opposite extreme?

3. On this flight, Delta Offered customers $10,000 to give up their seats. How much is a little inconvenience worth?

Reference no: EM133336381

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