Customer service employees stand outside of the store

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Reference no: EM133621907

Question

Customer service employees stand outside of the store and interview every 20th person who leaves the store. They begin by saying, "Our customer service is constantly rated as the highest in the industry. Please let us know how you feel about our service." What is the effect on the data that are gathered? Hint It is important to remind people how others feel about an issue so that they feel more confident in their own opinions. The first statement about how highly rated their customer service is may influence the responses to questions. There will be no effect.

Reference no: EM133621907

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