Customer service contract in support of new application

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Reference no: EM132231066

Read the following scenario:

You have been asked to write a business proposal for a client in the hope of setting up a 3-year customer service contract in support of a new application they are launching this month. Support services will include technical problem solving and answering questions on the use of the application.

Write a minimum 1,050-word research summary using Microsoft® Word in which you communicate the details of your business proposal to the project team. Include the following components in your research summary:

A Microsoft® Word business template of your choice

A description of the client's needs including:

-Hours of operation

-Number of calls that will need to be taken

-Reporting needs

Proposed solution to client's needs:

-Pricing

-Time of support operation

-Advantages of using your service

-What support avenues you will provide (live chat, phone, web)

-Research through citations and references using the Word reference tool to insert them into the paper

-An inserted image supporting your recommendation

-A built-in style appropriate for a business document

-A bulleted or numbered list

Cite a minimum of three references.

Reference no: EM132231066

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