Customer service conference

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Reference no: EM132307739

At a recent customer service conference, there was a debate among customer service managers as to whether it is best to hire a CSR who is more concerned with job security or one who is more interested in career advancement. Be prepared to participate on either side of the debate by preparing a defense for the following two statements:

1. Defend: When hiring a CSR, it is better to offer stability and longevity on the job over any other factor. Doing so will result in finding a better employee.

2. Defend: When hiring a CSR, it is better to offer advancement through a career path and promotion opportunities over any other factor. Doing so will result in finding a better employee.

COURSE: Customer Service

Reference no: EM132307739

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