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Customer service communication

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Reference no: EM133200661

Customer Service Communication - Project

Part 1 

Read the article "Can you hear me? Listening skills will transform your customer service," and then write a minimum 1-paragraph summary of it in your own words:

Part 2

Answer the questions below based on your own opinion and experience.

  1. Is it a good idea to take notes while a customer is speaking?  Why or why not? Provide at least 2 examples to support your answer.
  2. What should you say if you forget something the customer said?
  3. What should you say if you are having trouble understanding the person?
  4. Give an example of an open-ended question and a closed-ended question that the veterinarian's assistant might be asking the man with the dog in the picture below.

Reference no: EM133200661

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